Delivery

We offer free express shipping Australia wide on all orders.
Available Items - Please allow up to 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional communication regarding shipment. Orders placed over the weekend and/or public holidays, will be processed the next business day.
Pre-Orders - Please allow 4-6 weeks for the goods to be made. Your goods will then be processed and shipped.
International Shipping rates will be calculated at checkout.
Available Items - Please allow up to 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional communication regarding shipment. Orders placed over the weekend and/or public holidays, will be processed the next business day.
Pre-Orders - Please allow 4-6 weeks for the goods to be made. Your goods will then be processed and shipped.

Returns

Available Items - In order for TOHM to consider your return or exchange eligible, the return request must be raised within 7 days of receipt. The item must be completely unused and unworn and in its original packaging. TOHM reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of TOHM.
Clients must contact TOHM via sales@tohmcollective.com within the allotted time period or the return will not be accepted. A representative will get back to you within 24 hours during business hours, Monday-Friday. TOHM provides a prepaid return label to ship back returns, in order to ensure insurance and protection on the return package.
Pre-Ordered - Unfortunately we do not offer returns on any pre-ordered items.
TOHM offers a 6 month warranty on pieces. Please email us at sales@tohmcollective.com with details of the piece needing to be repaired including photos.